People-related TQM practices: the role of metaperceptions

Purpose The authors investigate the role of people-related Total Quality Management (TQM) practices, specifically metaperceptions, in hearing care students' vocational decision-making. In Italy, audiologists are health professionals and must hold a degree care. They operate according to clinical principles but also develop marketing commercial skills. While employers take these aspects for granted, expectations students often differ from reality. Thus, aim students. Design/methodology/approach A survey was distributed 600 Multiple regression analysis with bootstrapped confidence intervals employed test hypotheses. Findings Students who perceived audiology as their calling were more interested than audiology. Moreover, those desiring meaningful career path becoming store owner or franchisee. Social implications Universities recruiters should consider influence relevant others' metaperceptions on self-perceptions aptitudes different careers. assist identify that career-related this context, TQM can help avoid incorrect aspirations expectations. Originality/value This study is first perspective. Metaperceptions play crucial determining correct course well job satisfaction